Where are you located?

Tamborine Mountain, Queensland, Australia (in the Gold Coast hinterland).

Do you ship internationally?

Sure do!

Shipping is expensive!

I know! Unfortunately I can’t change this as prices are set by Australia Post. However, if you order 10+ planners in one order you will receive FREE SHIPPING! (Australia only)

Customers are welcome to send an email to sales@heartfeltcreative.com to request a shipping cost for large orders.

How do I know if my order went through?

You will receive a confirmation email from sales@heartfeltcreative.com with an order number. If you don’t receive this email within 30 minutes then please contact us at customerservice@heartfeltcreative.com to work out what went wrong. We are always here to help.

When will I receive my planner?

The planners are posted within two business days of an order being placed.

What are the dimensions?

The inner pages are A5 and the outside of the planner (including the coil) is 21cm x 19cm x 4cm.

My planner is faulty.

If you have received an imperfect planner then we will gladly replace it for you. Sometimes there are hiccups in the manufacturing process that aren’t caught before the planners are sent to customers. Send an email to customerservice@heartfeltcreative.com and we will do our best to resolve the issue as soon as we can. We want you to be happy!

We do not offer refunds for a change of mind.